The weekly edge for collision techs
Detailed supplement strategies, documentation techniques, OEM scan updates, and ways to defend your labor. One email a week — no spam, no fluff.
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Supplement strategies
Documentation techniques that hold up on review — not theory, real-world tested.
OEM & insurer updates
Position statement changes, scan requirements, and what they mean for your next estimate.
Defend your labor
Practical ways to push back on cuts and protect the hours you earned.
— From Issue #1 · The hours you're not getting paid for —
The hours the database hides
Here's the part nobody explains on your first day: the labor times in CCC, Mitchell, and Audatex don't include everything you actually do. There's a whole category called “not-included” operations — real, necessary steps the database deliberately leaves out of the base time. They only get paid if someone writes them.
Take a sensor calibration. OEM procedures can require recalibrating a camera or radar after structural, suspension, or even glass work — even when you never touched the sensor. The system won't prompt it. The procedure demands it. If nobody looks it up, that required, safety-critical step never lands on the estimate…
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