TechnicianVision · Knowledge base
Vehicle Check-In Process
I-CAR · February 11, 2022
Summary
This article outlines the vehicle check-in process as a critical first step in collision repair to build customer trust and gather essential accident details. It emphasizes conducting a vehicle walk-around with the customer to identify primary, secondary, and unrelated damage while discussing specific collision dynamics.
What to do on the job
Conduct a comprehensive vehicle walk-around with the customer and interview them regarding impact speed, braking, unusual noises, ADAS functionality, and drivability issues.
How to use it
Use this document to justify the administrative and diagnostic time spent during the initial vehicle intake. It supports the necessity of interviewing the customer about ADAS functionality and drivability symptoms to establish a complete blueprint and pre-repair scanning/diagnostic plan.
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