TechnicianVision · Knowledge base
OEM Emergency Response Guides: Mercedes-Benz - UPDATE
I-CAR · October 5, 2023 · Mercedes-Benz, smart
Summary
This article provides step-by-step instructions on how to access free Mercedes-Benz and SMART Emergency Response Guides (ERGs) using the rk.mb-qr.com portal or a Progressive Web App for offline use. It emphasizes that while ERGs are vital for handling high-voltage vehicles post-collision, they do not replace official OEM repair procedures and precautions.
What to do on the job
Access the Mercedes-Benz rescue sheet portal (rk.mb-qr.com) to scan the vehicle's QR code or manually select the model to identify high-voltage components before handling or repairing a hybrid or electric vehicle.
How to use it
Use this document to justify the time required to locate and review Emergency Response Guides (ERGs) for Mercedes-Benz and SMART electric/hybrid vehicles. It serves as a reference to prove that identifying high-voltage components and safety protocols is a recognized OEM-recommended step prior to beginning repairs, though it must be billed in conjunction with, not in place of, standard OEM repair procedures.
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