TechnicianVision · Knowledge base
Beyond The Damage Report
I-CAR · April 28, 2021
Summary
This article emphasizes the critical role of the estimator in establishing trust, professionalism, and clear communication with the customer from the initial visit through the entire repair process. It highlights that estimators must act as the central link between all parties by utilizing proper knowledge of estimating systems, P-Pages, and OEM repair procedures to ensure safe and quality repairs.
What to do on the job
Maintain detailed documentation, take high-quality photos, and utilize OEM repair procedures and P-Pages to educate the customer and build trust throughout the repair process.
How to use it
Use this document to support the administrative and communication aspects of the estimating process. It justifies the time spent on thorough documentation, detailed photography, and researching OEM procedures/P-Pages as industry-standard best practices for ensuring a safe, complete, and professional repair.
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