TechnicianVision · Knowledge base
App-Based Connected Services Considerations: Toyota/Lexus
I-CAR · January 15, 2026 · Toyota, Lexus
Summary
This article outlines the requirements for managing app-based connected services on 2018 and newer Toyota and Lexus vehicles during collision repair. It details how technicians must place the telematics system into service mode to prevent remote operations and customer notifications while the vehicle is in the shop.
What to do on the job
Place the telematics system into service mode using the GTS (Global TechStream) or remote touch before beginning repairs to disable remote operations and customer notifications.
How to use it
When writing an estimate or supplement, reference this document to justify the diagnostic scan tool time (GTS) needed to put the vehicle into service mode before repairs and to perform necessary initializations after battery reconnection. This prevents customer confusion from automated alerts and ensures safety during the repair process.
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