TechnicianVision · Knowledge base
App-Based Connected Services Considerations: Mazda
I-CAR · July 18, 2025 · Mazda
Summary
This article outlines the necessity of placing Mazda vehicles equipped with Mazda Connected Services into 'connected services disable mode' or 'connected vehicle maintenance mode' prior to performing repairs. This prevents customers from receiving erroneous vehicle status alerts or performing remote operations (like remote start) while the vehicle is being serviced.
What to do on the job
Always put the vehicle in connected services disable mode or connected vehicle maintenance mode before beginning repairs, and restore the settings before returning the vehicle to the owner.
How to use it
Use this document to justify administrative or diagnostic labor time for pre-repair and post-repair configuration of Mazda's telematics system. Disabling connected services is a safety and customer-satisfaction necessity to prevent accidental remote starting or locking/unlocking during structural, mechanical, or refinishing operations, as well as preventing false vehicle status alerts to the owner.
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