TechnicianVision · Knowledge base
App-Based Connected Services Considerations
I-CAR · June 17, 2025
Summary
This article highlights the repair considerations surrounding app-based connected vehicle services, which can trigger automatic notifications to owners regarding vehicle movement, battery levels, and airbag status during repairs. It emphasizes the necessity of identifying and activating the appropriate OEM-specific service mode or disabling certain settings before beginning work to prevent unnecessary customer alerts and potential vehicle damage.
What to do on the job
Identify and activate the vehicle's OEM-specific service mode or disable connected settings before starting repairs, and ensure these systems are reactivated before vehicle delivery.
How to use it
Use this document to justify the administrative and labor time required to research, configure, and disable telematics/connected services into 'service mode' prior to repair, as well as the time to restore these settings post-repair to prevent false customer alerts and unauthorized remote vehicle commands.
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